Vacancy For Call Center Agent At National Brand Ltd



Vacancy For Call Center Agent At National Brand Ltd

NBL Food Services Division seeks a dynamic, self-motivated and energetic Telemarketer / Call Centre Agent to join their enthusiastic sales team. The NBL Food Services team is responsible for the Sales, Marketing and Training of National Brands Limited products within the Out of Home Wholesale Channel.

An opportunity has become available for a Telemarketer / Call Centre Agent with at least 2 years’ in an outbound call centre experience to join the KZN sales team, based in Mount Edgecombe. The successful candidate will report directly to the National Sales and Marketing Manager.

Duties & Responsibilities

Target achievement:
Achievement of monthly budgeted targets by value, volume and margin
Maintain and develop existing business within a region
Identify customer growth opportunities
Monitor service level report daily
Monitor orders vs stock availability & manage demand correctly
Monitor call lists vs strike rate on a daily basis
Use deals provided to sell
Manage process of sell in prior to price increases
Address all pricing and delivery issues
Sell in new lines and increase the basket

Effective administration:

Pull sales reports
Ensure communication with regard to dropped orders takes place as instructed
Ensure the proper procedure is followed when opening new accounts
Ensure any customer details are up to date at all times
E-mail / SMS deals to Reps as agreed
Ensure opposition and trade information is communicated
Free stock tracking to be up to date at all times
Monitor shortfall vs target
Move stock between regions as required for specific orders

Ensure on time deliveries:

Ensure Nominated Order Day and Nominated Delivery Days are aligned
Monitor and understand distributor’s daily delivery reports
Prevent same day deliveries

Effective customer and Principal relationships:

Ensure a good working relationship is maintained with both our customers, Sales Consultants and National Sales & marketing Manager
Communicate all issues and provide solutions where possible, i.e. failed deliveries, out of stocks etc.
Ensure call centre call lists are aligned with the Sales Consultants call cycles
Handle all queries, internal and external in a professional and effective manner
Competencies Delivering results
Meeting customer expectations
Following instructions and procedures
Planning and organising
Adapting and responding to change
Presenting and communicating information

Experience Required

At least 2 years’ Telemarketer / call centre experience is essential
Relevant food service customer and product knowledge

Minimum Qualifications Required

Grade 12/ Matric is essential

Knowledge Required

SAP knowledge
Proficient in MS Office
Experience and understanding of Out Of Home sales environment or Food and Services industry
Relevant food service customer and product knowledge ideal

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Interested applicants should APPLY HERE

Closing date: 2019/03/28

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