BANKING

Intern Front Office Admin Officer at MMI Holdings Limited (MMI)

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Intern Front Office Admin Officer at MMI Holdings Limited (MMI)

MMI Holdings Limited (MMI) is a South African based financial services group listed on the South African stock exchange, the JSE. The group operates in the market through several client-facing brands including Metropolitan and Momentum, South Africa’s number one cell captive insurer Guardrisk and wellness & rewards programme Multiply. MMI operates on the African continent, United Kingdom, and India through a direct presence, strategic partnerships and joint ventures.

ROLE PURPOSE

The Front Office Administrator (FOA) will deliver a world-class new business and administrative service which will influence the Independent Financial Advisors (IFA’s to craft sustainable relationships with the Business Consultant.

Effective and efficient front office administration
Responsible for all new business applications in totality
Prepare accurate quotes
Follow up on missing/outstanding information
Scan and Index all documentation according to requirements
Vehemently keep to the SLAs
Enable excellent service delivery/Reporting
Accurate daily management of the SMART tool
Submit timely reports
Facilitate and co-ordinate enquiries from Business Consultants, Brokers and head office
Investigate and facilitate escalation of queries to all relevant stakeholders
Ensure communication in the targeted IFA practices
Contact targeted IFA practices with approved agenda
Be the Momentum ambassador
Continuously improve yourself and your offering
Elevate own knowledge
Engage and Educate the IFA’s support staff

RESPONSIBILITIES AND WORK OUTPUTS

Relating and networking (building rapport and relationships)
Quality orientation – ATTENTION TO DETAIL!
Adopting and responding to change
Stress tolerance
Flawless and effective communication (written and oral)
Delivering results and meeting customer expectations
Teamwork/Collaboration
Positively impact and influence IFA practice
Self-Awareness and Insight

Outputs:
Ensure compliance with new business SLA process
Continuously enable excellent service delivery
Create and enhance visibility in the targeted IFA practices
Ensure continuous self-development and upskilling to close product knowledge gaps
Making MOMENTUM famous in the IFA practise.
Ensure long-lasting, deep and meaningful relationships with the IFA

EXPERIENCE AND QUALIFICATIONS

Qualifications:
Grade 12/ Matric
Relevant Diploma/Degree in office administration or relevant field
Computer literate (Word/Excel/Powerpoint)

Experience:
Proficient in Afrikaans and English both written and verbal
Excellent knowledge of MS Office

LOCATION

Requirement on location is for the successful candidate to live in Sandton
Preference will be given to internal applicants.

Please submit your application via our Careers page HERE

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