Flight Desk Agent Vacancy At Mediclinic South Africa



Flight Desk Agent Vacancy At Mediclinic South Africa

Mediclinic International plc, founded in 1983, is an international private hospital group with operations in South Africa, Namibia, Switzerland and the United Arab Emirates. The Group’s head office is based in Stellenbosch, South Africa. It has been listed on the JSE, the South African securities exchange, since 1986.


Grade 12 qualification essential.
Level 3 first aid (BAA) will be an advantage.
At least 2 years working experience within an EMS contact centre environment.
Demonstrates sound knowledge and experience in the CAD system.
Demonstrates basic knowledge and the application of emergency care.
Sound knowledge and competence in global geographical locations and timezones essential and knowledge of global currencies will be an advantage.
Builds trusting relationships and collaborates with and supports colleagues in order to achieve shared goals.
Strives to identify and deliver on client’s needs, keeping client informed and focusing on client experience.
Upholds high ethical, confidentiality and professional standards.
Ability work accurately by attending to all detail.
Demonstrates sound knowledge and competence of MS Office Suite.

Key Outputs

To coordinate the timuous response of specialsied vehicles to mergency scenes and facilitates communication between ER24 internal and external clients.
Coordinates Helicopter Emergency Medical Services (HEMS) and Fixed Wing Dispatch and coordinates specialised escalated calls (VIP).
Provides basic flight desk adminsitraiton services and adheres to dispatch guidelines.
Ensures the comprehensive and accurate capturing of Patient Report Forms and timeuous case closure.
Coordinates global care division activities.

Other Information

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of ER24.

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Interested applicants should APPLY HERE

Closing Date: 2019/03/15

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