MEDIA

eTv Is Hiring Customer Care Agent

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eTv Is Hiring Customer Care Agent

e.tv is South Africa’s biggest independent, free-to-air television channel.
With over 16 million viewers, e.tv appeals to all races, ages and income groups and is the most viewed English language channel in the country.

We are the destination of choice for local and international entertainment, a place where viewers can come together to set their imaginations free.

Job Functions Call Centre
Industries Broadcasting,Media
Specification
The Incumbent will be required to respond to/resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the e-Brand through excellent customer service.

Reporting to the Manager :Customer Care.

Your key performance areas include:
1.HANDLING TELEPHONE CORRESPONDENCE

  • Receiving incoming viewer calls
  • Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems
  • Logging all viewer information on our Customer Relationship Management Software.

2.MAINTANING CUSTOMER RELATIONS

  • Resolving and responding to customer queries, complaints, comments and suggestions
  • Providing advice to callers about OpenView HD (OVHD) related issues
  • Promotion of the e and OVHD brand names and loyalty to the channel through excellent service delivery

Requirements
A relevant school leaving certificate
A minimum of 1 years experience in a call centre environment
Job Closing Date 28/12/2018

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How To Apply:

Interested Applicant Should Apply Here

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