Customer Service Agent Recruitment At RCL Foods



Customer Service Agent Recruitment At RCL Foods

RCL Foods Limited is a South African consumer goods and milling company. Founded in 1960 as Rainbow Chicken Ltd, the company has its headquarters in Durban, and employs over 20,000 people. RCL is 77.7% owned by the South African investment firm Remgro.

As a Call Centre Agent, the job holder is expected to:

-make limited operational and scheduling decisions that fall within the ambit of responsibility
-solve simple customer problems within the ambit of responsibility
-identify and implement limited innovations, particularly those that will improve productivity.
-process inbound/outbound sales orders
-assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, and depot queries.

Minimum Requirements

-Supply Chain/Logistics/related Qualification
-Computer Literacy
-Customer Service skills
-Attention to detail
-Analytical ability

Duties & Responsibilities

Inbound/Outbound Sales Order Processing:

– Capture orders accurately for assigned customers (correct orders and dates) within the requisite time.
– Read back orders and confirm each line and reference number.
– Process and email add-on’s and JIT products before the cut off time.
– Ensure the completed detailed activities are captured in CRM.
– Ensure no orders are mailed through by COB to CCF.
– Provide the call lists to the customer care facilitator for completion and signature at the end of the day.

Administration and Protocol Compliance:

– Run and check VAO5, futuristic orders, duplications, completed call lists, open activity reports on a daily basis.
– Inform customers of load exceptions and dropped stock.
– Rebook the DSL and short deliveries.
– Update the customer base, call lists and activities on a continuous basis and email the information to superiors.
– Advise the customer care facilitator of complaints logged by customers.
– Ensure that the work station is organised and orders are filed daily.
– Administer pick up slips.


– Ensure clear communication to respective depot staff on all add-on’s, special deliveries and short/incorrect deliveries.
– Communicate with respective PSC’s on stock outs and amendments.
– Liaise and follow up with delivery queries (i.e. delivery times, late deliveries and delayed/broken down trucks).
– Assist customer representatives with store queries.
– Advise respective parties of problematic customers and provide assistance in finding resolution to issues.

READ ALSO: PEP STORES Is Recruiting Store Manager In Various Branches


Interested job seekers should apply here

CLOSING DATE: 19/04/2019

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