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Contact Centre Officers Vacancy At Clicks Group

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Contact Centre Officers Vacancy At Clicks Group

Clicks Group has over 575 stores across Southern Africa through market-leading retail brands Clicks, Musica and The Body Shop.

Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 300 in-store dispensaries, including Clicks Direct Medicine (CDM) a direct-to-patient courier pharmacy service, and United Pharmaceutical Distributors (UPD) which is South Africa’s leading full-line pharmaceutical wholesaler.

Overview

To provide the required level of customer service to Clicks Group customers, to increase customer loyalty.

Purpose and Objectives

  • Respond to a targeted amount of interactions (Social Media, calls, emails, Remedyforce) in a specified time frame, thereby meeting set service standards.
  • Meet Customers’ expectations by being knowledgeable, professional and courteous and thereby ensuring ‘one-contact’ resolution.
  • Being the first port of call for customers in dealing with queries and thereby being an integral link between the customer and the organisation.
  • Submitting weekly reports to the Team Leader detailing the number of interactions handled.
  • Assist customers across all Clicks Group Brands and channels i.e. Clicks ClubCard & OMNI channel, Musica, The Body Shop, Claire’s and GNC.
  • Any reasonable ad-hoc duties requested from management.

 

Requirements

Job Experience:

  • Essential: 2 years Call Centre Experience in a customer service environment.
  •  Desirable: 1 years Social Media Community management experience

Education:

  • Essential: Matric
  • Desirable: Contact Centre/Social Media qualification

Job Knowledge

  • Consumer Protection Act
  • Customer Service

Job Related Skills:

  • Communication Skills
  • Customer Service orientation
  • Above average business writing skills
  • Demonstrated flair for online troubleshooting

Essential Competencies

  •  Following instructions and Procedures
  •  Relating and networking
  •  Delivering Results and Meeting Customer Expectations
  •  Planning and Organising
  •  Coping with Pressures and Setbacks
  •  Entrepreneurial and Commercial Thinking
  •  Working with people
  •  Adhering to Principles and Values

If you are interested in this Job, APPLY HERE

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