CUSTOMER CARE

Colgate Is Hiring Customer Collaboration Manager

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Colgate-Palmolive is a leading global consumer products company, tightly focused on Oral Care, Personal Care, Home Care and Pet Nutrition. Colgate sells its products in over 200 countries and territories around the world under such internationally recognized brand names as Colgate, Palmolive, Speed Stick, Lady Speed Stick, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom’s of Maine, Sanex, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Science Diet, Hill’s Prescription Diet and Hill’s Ideal Balance.

For more information about Colgate’s global business, visit the Company’s web site at http://www.colgatepalmolive.com. To learn more about Colgate Bright Smiles, Bright Futures® oral health education program, please visit http://www.colgatebsbf.com. To learn more about Hill’s and the Hill’s Food, Shelter & Love program please visit hillspet.com. To learn more about Tom’s of Maine please visit http://www.tomsofmaine.com.

Location: Midrand, Gauteng, South Africa
Relocation Assistance Offered Within Country
# 71313

AREAS OF RESPONSIBILITY

Master Data –
Highlights and corrects incomplete set-up with relevant stakeholders (Buy-in/Distribution Center)
Weekly product master data alignment checks with all customers
Sets & Maintains new Customer- & Store set-up in SAP
Store & DC Demand Planning –
Sets & maintains Demand Plan for new sites and vendors across all sku’s and incorporate it into CBP planning platform with CD team
Order Proposals –
Ensures that new sites / sku’s have the correct order proposals and that special events are managed to eliminate risks
Confirms store rosters daily (DC/Store) as agreed
Compares orders vs. Demand Plan and adjust volumes accordingly with inventory and demand planning team
Order Management –
Manages Order to invoice flow with Customer services team member
Manages delivery expectations in terms of lead time and fill rate reporting in advance of deliveries in line with agreed SLAs
Execute all site order proposals and manages allocations
Stock Management –
Analyze stock reports and liaise with sites to address anomalies in forward inventory cover
Create orders against Price Increases and replace orders for Out Of Stocks
Flag and corrects Non Achievement of KPI’s by sites
Allocations –
Creates allocations for confirmed dormant stock along with relevant CDM
Promotional Planning –
Communicates volumes and monitors Strike Rates
Orders stock for promotions / activity and monitors the stock levels for this
Identify opportunities internally and with our customers to optimize the demand/supply chain design for mutual efficiencies, cost savings and sales growth.
LEVEL OF EDUCATION

Bachelor’s Degree in Business / Logistics or relevant field
LEVEL OF EXPERIENCE

2-5 years minimum of Customer Service / Logistics / Supply Chain/Customer Development experience with a strong understanding of the FMCG environment operations.
Proven experience in establishing relationships at senior levels with customers and working with cross-functional selling teams.
ESSENTIAL SKILLS/ATTRIBUTES

Self Awareness and personal impact
Excellent analytical abilities / thinking
Results driven
Good negotiation and influencing skills
Excellent communication skills and a team player
Strategy / Vision
Consumer/ Customer Focus
Are you interested in working for Colgate-Palmolive? You can apply to work with us using this online application. Attach all relevant documents such as a cover letter and resume or CV. Applications received by e-mail are not considered in the selection process.

Become part of our team. We look forward to your application.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law.

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How To Apply:

Interested Candidate Should APPLY HERE

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