BANKING

Client Care and Helpdesk Officer Vacancy At Capitec Bank

By

on

Client Care and Helpdesk Officer Vacancy At Capitec Bank

Capitec Bank is the largest retail bank in South Africa, based on number of customers, with 120,000 customer opening new accounts per month.

Purpose of the Role

To provide excellent service to the Capitec Bank clients, branch network by attending to telephonic/ written enquiries and complaints within the agreed service levels. This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to set business standards.

Qualifications

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience

At least 2 years’ experience as an Inbound Call Centre Agent or Helpdesk Agent (Essential)
Technical and Administration support within a Contact Centre Environment would be ideal

Knowledge and skills

IT Qualification (at least an A+) will be an advantage
Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Additional Requirements

Willingness to work shifts
Working hours: Shift work (Saturdays and Sundays compulsory)
Clear Criminal and Credit Record
Logical / systematic approach to enquiries
Own reliable transport

READ ALSO: RCL Foods Is Recruiting Sales Clerk

HOW TO APPLY

Interested applicant should apply here

CLOSING DATE: 14TH MAY,2019

Recommended for you

1 Comment

Leave a Reply

Your email address will not be published. Required fields are marked *