BANKING

Capitec Bank Is Recruiting Customer Service Assistant

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Capitec Bank Is Recruiting Customer Service Assistant

Capitec Bank is a South African retail bank. As of August 2017 the bank was the second largest retail bank in South Africa, based on number of customers, with 120,000 customer opening new accounts per month

Purpose of the Role

To provide an efficient and effective query resolution service to clients and branches relating to Capitec Bank’s handed over loans.
To call defaulting Capitec Bank clients and negotiate repayment of loans, maximizing client retention and minimizing bad debt, dealing with credit management, maintaining professional telephonic interaction with clients. Operating within the business support department.

Qualifications

• National Senior Certificate (Grade 12) or National Certificate (Vocational)
• A 1 or 2 year Paralegal Certificate or Diploma would be preferred

Experience

• At least 2 years’ experience in a legal collections environment
• Experience of dealing with client relationships in matters of potential conflict would be ideal
• Communication skills (verbal & written) in English
• Computer literate (Basic MS Word, MS Outlook and MS Excel)
• Numerical skills
• Analytical skills
• Administrative skills
• Client service orientation
• Interpersonal skills
• Deadline driven (sense of urgency)
• Problem solving skills
• Planning and organisational skills (able to prioritise)
• Able to apply sound and logical judgement
• Telephonic skills
• Team player
• Conflict resolution skills (able to deal with challenging clients)
• Ability to work in an open plan environment
• Willing and able to work extra hours, outside normal business hours as and when required
• Personal discipline with regards to punctuality, time keeping and time management
• Clear credit and criminal record

Knowledge and skills

• Knowledge of legal collections
• At least 2 years’ experience in a legal collections environment
• Experience of dealing with client relationships in matters of potential conflict would be ideal

Additional Requirements

• Clear credit and criminal record’

READ ALSO: A Reputable Retail Supermarket Group Is Recruiting Picker & Packer

HOW TO APPLY

Interested applicants should APPLY HERE

Closing Date: 2019/03/08

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