Capitec Bank Is Recruiting Client Care/Help Desk Assistant

Capitec Bank Is Recruiting Client Care/Help Desk Assistant

Capitec Bank is a South African retail bank. As of August 2017 the bank was the second largest retail bank in South Africa, based on number of customers, with 120,000 customer opening new accounts per month.

Purpose of the Role

Agents in this area will be required to provide excellent service to Capitec Bank’s clients by attending to telephonic and written enquiries and complaints within the agreed service levels. It will also be required to provide support to all clients making use of Capitec Bank’s Retail Internet Banking facility.

This will be achieved by ensuring that a focused, high performance / high commitment environment is developed and sustained across the department in accordance to standards set by the business.

Qualifications

National Senior Certificate (Grade 12) or National Certificate (Vocational)

Experience

1 -2 years previous experience in a retail / client service / call center environment will be preferred
Knowledge and skills

Excellent telephonic communication skills (clarity, pace, pitch and tone of voice will be used for short listing purposes)

Good written communication skills

Excellent listening skills

Additional Requirements

Passionate about client service and support

Willingness to work shifts, which include weekends, public holidays and at night

Minimum of 117 hours guaranteed per month

Clear Criminal and Credit Record

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HOW TO APPLY

Interested applicants should apply here

CLOSING DATE: 16/04/2019