BANKING

Call Center Service Agent Needed At NedBank South Africa

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Call Center Agent Needed At NedBank South Africa

NedBank Group Investments is looking for dynamic and energised individuals to provide professional and efficient client service to investors, potential investors and financial advisers to optimise client experience and ensure continued relationships are created and maintained with Nedgroup Investments clients.

Job Responsibilities

  • Providing client service to Investors telephonically and email.
  • ProvidingĀ technical supportĀ in terms of Collective Investment Schemes and Retirement products.
  • Adhere to the daily schedule to ensure that targets are met by following the work plan.
  • Follow Nedbank processes and values such as honesty; integrity; accountability; respect and client centricity when answering calls and when dealing with internal and external relations.
  • Escalate all unresolved queries to management by logging the case on the system.
  • Answer 90% of all calls within 60 seconds (90/60) as per Service Level Agreements (SLA).
  • Prevent losses that may occur in the business by being vigilant and making sure all calls are logged correctly.
  • Contribute to a culture conducive to the achievement of transformation goals by participating in Nedgroup Investments Culture building initiatives (e.g. staff surveys etc).
  • Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
  • Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
  • Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
  • Keep up to date with risk standards by reading; understanding and completing the updated manuals every time they are sent out and agreeing to the terms.
  • Understand and embrace the Nedgroup Investments vision and demonstrate the values through interaction with team and stakeholders.
  • Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
  • Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
  • Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
  • Understand the nature of the client’s query by reiterating the key points raised by the client.
  • Give continuous feedback to management and the back office and ensure that stakeholders are also updated through communication of information required by the different stakeholders

Essential Qualifications – NQF Level

  • Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

2-3 years working as an Administrator/Client Services Consultant in the Asset Management space working with Invesments/Pension Funds/Retirements funds with sound knowldege of Collective Investment Schemes.

Type of Exposure<

    • Working with a group and individually to identify alternative solutions to a problem
    • Capturing data
    • Completing various administrative and secretarial duties (e.g.; answering phones; making copies; filing)
    • Checking accuracy of reports and rec
    • Communicating internally
    • Managing conflict situations
    • Building and maintaining effective relationships with diverse internal and external stakeholders
    • Sharing information in different ways to increase internal stakeholders understanding
    • Managing customer expectations
    • Comparing two or more sets of information
    • Interacting with diverse people
    • Interacting with external clients
    • Working in a fast-paced and changing environment
    • Working in a team

Technical / Professional Knowledge

  • Microsoft Office
  • Administrative procedures and systems
  • Relevant regulatory knowledge
  • Relevant software and systems knowledge
  • Business writing skills
  • Banking knowledge
  • Banking procedures
  • Cluster Specific Operational Knowledge
  • Business principles
  • Business terms and definitions
  • Governance, Risk and Controls

Behavioural Competencies

  • Building Customer Loyalty
  • Communication
  • Technical/Professional Knowledge and Skills
  • Managing Work
  • Adaptability
  • Quality Orientation

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HOW TO APPLY

Interested and qualified applicants should apply here

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