CALL CENTER AGENT

Call Center Agent Vacancy At AVBOB

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Call Center Agent Vacancy At AVBOB

AVBOB, Africa’s largest Mutual Assurance Society providing a one-stop funeral insurance and burial solution, has a vacancy for:

SENIOR CLERK: CALL CENTRE B5

Specification

Receive and handle telephone policy enquiries in the Call Centre Department and action
accordingly.
Address all outstanding requirements on new applications in New Business.
Follow-up on outstanding requirements in terms of unpaid claims (non-payments of premiums,
defaults payments and incorrect deductions)
Provide feedback on outstanding accounts and refunds in debtors.
Complete amendments to Policies, within delegation and requirements, (as per clients request),
and ensure client receives a copy of amended policies
Ensure that the necessary security measures are in place when providing policy details to either
the client or 3rd parties e.g. broker
The Call centre may only provide policy information to a client when that client has a single policy
with AVBOB.
Refer leads to the Direct Marketing Department and providing enquiry numbers on claims to
branches.
Attend to administrative task as and when requested within the section.

Requirements
THE IDEAL CANDIDATE SHOULD HAVE:

Matric
RE5

KNOWLEDGE, SKILLS AND EXPERIENCE:

Computer literate and must be able to work under pressure
Good communication skills (English and two African languages)
Customer Centric (client friendly and service orientated)
Listening and problem solving skills
2 – 3 Years life assurance, preferably in policy maintenance/client services environment
2 – 3 Years administrative experience
AVBOB Production system will be an advantage

TECHNICAL AND BEHAVIOURAL COMPETENCIES
Organising, planning,time management
Decision Making
Dependability and Reliability
Conflict Management
Customer Service
Team work
Initiative
Service Excellence
Interpersonal
Adaptability
Analytical

It could be expected of successful candidates to work Saturdays and after hours on weekdays.

READ ALSO: Capitec Bank Is Recruiting Service Consultant

HOW TO APPLY:

Interested Applicant should APPLY HERE

Job Closing Date 25/01/2019

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